FAQ

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My Dolphin is doing wheelies




Our robots are programmed to do a wheelie to assist themselves in turning.


However, if the robot does a wheelie while either moving backward or forward, this may indicate a potential issue that requires our attention. Let us delve into the possible causes and solutions:


Potential Causes and Solutions


  • Excess Air in the System:

There may be an accumulation of excess air within the robot's system. To remedy this, it is advisable to flip the robot over before placing it in the pool, allowing any trapped air to escape.


  • Pool Chemical Balance:

It is imperative to ensure that the pool chemicals are properly balanced. Maintaining the chemicals within the recommended range is essential for preserving the longevity of the robot’s components and optimal functionality.




  • Blue Cable Slack:

Verify that the blue cable has enough slack and is not exerting a pull on the robot, which can hinder its movement. To check this, measure the pool’s longest side and allow this amount of cable in the pool.


  • Clogged Filters:

Check the robot's filters to make sure they are not clogged. Click here to see how to clean the filter.

The Ultra-Fine filter should appear white–if it is brown or green, clean it with a garden hose set to the highest pressure. If the filter does not return to a white state– it is likely due to be replaced. For further details, please visit our Replacement Spare Parts page or Click here to find a local dealer near you.

  • Impeller Maintenance:

It is also important to clean the impeller. For instructions on how to clean your impeller, click here.

  1. First, unplug the power supply from the outlet. Use a Phillips screwdriver, not a power drill.
  2. If you notice debris trapped in the impeller, open it, remove the debris, and reassemble the impeller.

Issue Persists?


If the robot is not cleaning at all, click here.


If the robot continues to perform wheelies despite these checks, please contact us here.

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