My Power Supply works, but the Robot does not start
If your robot doesn't start cleaning after powering it on, or if the main LED of the IoT Power Supply shows a Red light, complete the following troubleshooting steps to try and resolve the issue:
Note: If the Power Supply Unit doesn't turn on, please click here for the relevant troubleshooting steps.
- Disconnect the black cable from the outlet, disconnect the blue cable from the power supply, and wait approximately 30 seconds.
- Reconnect the Power Supply Unit to a different outlet.
- Reconnect the blue cable to the power supply, and try turning the unit on.
If the robot still does not work - Follow the steps below.
1. Check the impeller. If debris is trapped in it, open it, remove the debris, and reassemble it.
For safety, use a Phillips screwdriver. Do not use a power drill.
Click here to see how to clean your impeller.
2. Turn the robot upside down and try rotating the brushes by hand. Does it make any strange noises? If it does, take a closer look.
Check the tracks, brushes, and every nook and cranny for any obstructions or visible damage.
If the robot still does not work after completing the troubleshooting steps, click below to make a warranty claim.
US Customers: Click here to fill out a referral form to send your robot to our service center for repair.
Canada Customers: Click here to fill out a referral form to send your robot to our service center for repair.
If you are experiencing a different issue, click here to visit the rest of our Troubleshooting FAQ.
For further assistance, contact us here.