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Niya Tracker 35

FAQ

The Tracker 35 provides pool coverage in just 2.5 hours of runtime. Its powerful dual active brushes scrub your pool, including the walls and waterline, for a deep, thorough clean.

The Smart Sonar Navigation, allows the Tracker 35 to detect walls before reaching them, to make precise turns, and to navigate your pool effortlessly.

Powered by three motors—dual driving motors and a single suction motor—it delivers exceptional performance.

Plus, with four cleaning modes to choose from (ECO, Standard, Floor Only, and Wall Only), you can customize your cleaning to fit your needs.

Keep your pool pristine all week long while enjoying energy-efficient cleaning with ECO mode.

The Tracker 35 is suitable for above-ground and in-ground pools, up to 12 m long. The water should be at least 0.4 -2.5 m above the device.

The warranty on the Tracker 35 is 24 months.

Charge your Tracker 35 in a shaded, dry area.
Do not use an extension cord to connect the battery charger to the electrical socket.
For safety, place the battery charger at least 11 cm above the ground while in use.
 
1. Connect the robot to the electrical socket using the provided battery charger. The LED on the robot will flash GREEN while charging.
2. When the device is fully charged, the LED on the robot will show steady GREEN. After 10 minutes, it will turn off automatically.
3. Disconnect the charger from the robot and the electrical socket.

The Tracker 35 has a charge time of 2.5 hours.
 
Once fully charged, it offers up to 150 minutes of cleaning in Standard Mode, Floor-Only, or Walls Mode.
 
For a more hands-off, low-hassle option, Eco Mode cleans the floor only every other day for a full week (3 cleanings in total), providing an energy-efficient solution to keep your pool spotless.
 
Choose from these four modes to tailor your cleaning experience to your pool’s needs.

Follow these steps to replace the battery:
 
Make sure the robot is powered OFF.
 
1. Turn the robot upside down.
2. Unscrew the six screws surrounding the battery at the bottom of the robot.
3. Remove the battery and clean the battery area with a towel from any water residue.
4. Insert the new battery into the battery slot.
5. Tighten the screws in surrounding the battery.

Keep your Tracker 35 in top shape with these simple cleaning steps!
 
1. Position the pool cleaner on a solid surface at the poolside, ensuring it is switched off.
 
2. Lift the robot lid to access the filter compartment.
 
3. Take out the filter basket carefully.
 
4. Rinse or wash both the filter basket and the robot body thoroughly with a garden hose to remove any debris and dirt.

The Tracker 35 offers four cleaning modes: Standard Mode, Floor Mode, Walls Mode, and Eco Mode.

The pool cleaner is set by default on Standard Mode and will revert back to Standard Mode once it is plugged in to charge/once it shuts off.

Standard Mode: This mode provides up to 2.5 hours of floor, wall, and waterline cleaning. The robot cleans the floor, wall, and waterline for the first hour and the floor only for the second hour.

Floor Mode: This mode provides up to 2.5 hours of floor-only cleaning.

Walls Mode: This mode provides up to 2.5 hours of Wall cleaning.

Eco Mode: With Eco Mode, the Tracker 35 completes three shorter floor-only cleaning cycles for 1 week, on a single battery charge.

To set the cleaning modes:

1. Press the Power button to turn the robot ON.

2. Short press the Power button until you reach the desired cleaning mode.

 

Carefully follow the instructions below to clean the impeller.
1. Turn OFF the robot: Press and hold the button until the LED turns off.
2. Clean the sensors: Wipe the metallic out-of-water sensors on the robot's top with a tissue to ensure they are completely dry.
3. Remove the impeller cover: Remove 2 screws to take off the impeller cover.
4. Carefully remove debris from the impeller area (with a tweezer or a similar tool). Gently return the cover and screws.

Solid Display:

Blue - Device working
Red - Device Error
Green - While Working: ECO mode, While connected to the charger: Fully charged
Purple - Device Stuck During Operation

Flashing Display:

Blue - Flash every 1 sec: Device Starting. Flash every 3 sec: Device Idle. Flash every 30: Device idlein ECO mode
Green - Device charging
Yellow - Low Battery
Purple - Cleaning mode has changed
White - Software Update

If your Tracker 35 isn't climbing, try the following troubleshooting steps:
 
1. Check that your Tracker is not set to Floor-only mode.
Note that in Standard Mode, the robot cleans the floor, walls, and waterline for the first hour, then focuses on the floor only during the second hour of cleaning.
 
2. Ensure the pool temperature is above 15°C. Cold water can affect the robot's ability to climb effectively.
 
3. Ensure the chemical levels in your pool are within the recommended parameters.
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