Frequently asked questions
I can power my Dolphin on but it does not move
My Dolphin does not complete a cycle / Red light on the Power Supply
My Dolphin power supply doesn’t turn on when I press the power button
I can no longer connect my Dolphin to the App
How long is the warranty of my Dolphin?
How long can I leave my Dolphin in the pool?
My Dolphin does not climb up the walls or move sideways on the waterline
There seems to be something stuck in my tracks – how can I get it out?
Is it safe to leave the power supply outside? What if there is a thunderstorm?
How does my Dolphin scan and move in the pool?
Information of the moment
Where can I find my Dolphin's serial number?
General Guide to Wi-Fi Connectivity
Where can I find the user manual for my Dolphin?
Can I order spare parts for my Dolphin? Can I replace the parts myself?
My Dolphin came with 2 sets of filters, which filter should I use?
How can I register my Dolphin?
Can I swim while my Dolphin is cleaning the pool?
My Dolphin regularly misses points from the pool.
Do the water conditions affect the efficiency of my Dolphin?